Complaints Procedure

Information on making a complaint

We are committed to providing a professional, fair, efficient, courteous and helpful service.

If you believe that things have gone wrong and you are dissatisfied with the service, we want you to tell us. Then we can seek to resolve your complaint and also try to ensure it does not happen again.

All staff at Tempdent have been trained on how to handle complaints and therefore you can approach any member of staff.

How do I make a complaint?

1.You should first attempt to resolve the complaint by taking it up with the individual concerned.

2.If you are unable to resolve the situation you can make a complaint in person or by telephone, letter, or e-mail to:

Tempdent Dental Agency

4 Cadbury Close

1379, High Road

London N20 9BD

Tel: 0208 371 6700

E-Mail: info@tempdent.co.uk

What should I include in my complaint?

Please include:

• Your name and address
• Details of the complaint
• The name of any person you have spoken to in regards to the complaint
• How you would like us to resolve the complaint

What happens next?

As soon as we receive your complaint, we will email you to acknowledge within one working day.

We will reply within 10 working days from when we receive your complaint. If it is not possible for us to give you a reply within this time, we will give you an interim response, telling you what is being done to deal with your complaint and when you can expect the full reply and from whom.

The full reply will include details of the actions taken or to be taken following the complaint.

What if I am not satisfied with the initial response?

The initial response will give you details of who to contact next if you believe that your complaint has not been dealt with properly, this will normally be the HR Department Perla Lemus / Lesley Aidie.

If you are still not satisfied with the action taken, then the HR Team will forward to you the details of the appropriate member of the Senior Leadership Team to contact.

Complaints are monitored by the Managing Director to ensure that the standards in dealing with complaints are met and that the necessary improvements are identified. The operations of the complaints process is reviewed annually.