Training

Module 2 of the Complaints Handling, Law and Ethics CPD focuses on barriers to communication and how to minimise these. It also discusses what constitutes good and bad communication, and identifies coping mechanisms for dealing with difficult people and situations

The aims of this module are to be able to identify and mimimise barriers to communication.

This CPD module provides you with 2 hours GDC verifiable CPD.

This CPD module relates to GDC development outcome A.

This module will help you to:

• Define communication
• Identify barriers to communication and describe ways of minimising them
• State how communication can turn complaints into a negative or positive experiences
• Identify coping mechanisms for dealing with difficult people and situations