Training

This CPD session will help gain an insight into the various types of personalities and how to effectively handle difficult situations. The course also discussess complaints handling and the importance of presenting a positive image of the company and individual.

Who should attend

• Suited to all members of the dental team

Intakes and venues

• We run the Commuication & Customer Service course throughout the year.
• We can deliver this course in your dental practice or you can attend at our Training Centre.

How to book

• Book & pay online
• Pay by cheque, cash or card over the phone.
• Request a call

Course Fees

• Workplace delivery (up to 15 people) - £265 plus VAT for a half day
• Workplace delivery (up to 15 people) - £365 plus VAT for a full day (combined with one of our other CPDs excluding CPR AED)

• Essential training for the whole dental team
• Up to 3 hours verifiable CPD for all the dental team

• Awareness of different types of communication and perception
• Understanding the importance the first impressions
• Overcoming the barriers to communication
• Understanding the different personality types
• The ability to deal with different or difficult personalities
• Strategies in dealing with difficult situations
• Understanding the importance of confidentiality