Training

During this 3 hour CPD session you will learn about the different types of communication and public perception. You will learn to identify the barriers to communication and learn how to overcome them. The course discusses dealing with a difficult situations, handling complaints and grievances, as well as your scope of practice and your responsibilities under GDC guidelines and legal responsibilities.

Who should attend

• Suited to all members of the dental team

Intakes and venues

• We run the Complaints Handling, Law & Ethics course throughout the year.
• We can deliver this course in your dental practice or you can attend at our Training Centre.

How to book

• Book & pay online
• Pay by cheque, cash or card over the phone.
• Request a call

Course Fees

• Workplace delivery (up to 15 people) - £265 plus VAT for a half day
• Workplace delivery (up to 15 people) - £365 plus VAT for a full day (combined with one of our other CPDs excluding CPR AED)

• Essential training for the whole dental team
• Up to 3 hours verifiable CPD for all the dental team

• Various types of communication and public perception.
• Barriers to communication and overcoming them.
• Strategies in dealing with a difficult situation that will help to build a practice.
• Professional procedures to handle complaints and grievances.
• Your scope of practice and responsibilities under GDC guidelines and legal responsibilities.
• Training and appraisals.